Help & Support

    Help & Support

    Get the help you need with our dedicated support team. Whether it's troubleshooting, guidance, or technical assistance, we're here to ensure your experience is seamless and hassle-free.

    85%
    First Contact Resolution
    2 min
    Average Response Time
    95%
    Employee Satisfaction
    60%
    Reduction in Manual Queries

    Empower employees with fast, AI-driven support

    iCeipts helpdesk connects employees to HR quickly, reduces manual queries, and speeds up issue resolution.

    Smart Ticketing System

    Smart Ticketing System

    • Automated ticket categorization and routing
    • Real-time status updates increase transparency
    • Chat integration enables fast, direct communication

    AI Knowledge Base

    • 24/7 AI-driven instant responses
    • Reduces support ticket volume by automating FAQs
    • Continuous learning improves accuracy over time
    AI Knowledge Base
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    Discover how our AI co-workers can automate your entire HR department

    Recruitment & ATS

    Handled by Maya

    Smart resume screening, AI-powered interviews, and candidate matching that reduces time-to-hire by 60%. Your AI recruiter works 24/7.

    AI resume screening
    Video interview analysis
    Candidate matching & ranking
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    Payroll Management

    Handled by Alex

    100% accurate payroll processing with UAE compliance. Calculate salaries, taxes, WPS files, and end-of-service benefits automatically.

    Automated salary calculations
    WPS file generation
    UAE compliance guaranteed
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    Leave & Attendance

    Handled by Sarah

    Intelligent leave management with automatic accruals, policy enforcement, and real-time attendance tracking across all locations.

    Auto leave calculations
    Real-time attendance
    Policy enforcement
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    Travel & Expense

    Handled by Jordan

    Streamline travel requests, automate expense approvals, and track budgets. AI ensures policy compliance on every transaction.

    Travel request automation
    Expense policy enforcement
    Real-time budget tracking
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    Performance Management

    Handled by Sarah

    Set goals, track progress, and conduct reviews with AI-powered insights that identify top performers and growth opportunities.

    Goal tracking & OKRs
    360° feedback
    Performance analytics
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    UAE Compliance

    Handled by Alex

    Stay 100% compliant with UAE labor laws. Automated visa tracking, contract management, and regulatory updates.

    Visa expiry tracking
    Labor law compliance
    Automated documentation
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    HR Help Desk & Employee Support | NeuralHR